TERMS & CONDITIONS
These terms and conditions regulate the business relationship between you and us. By using Our Website in any way, or by buying from us, you agree to be bound by them.
No person under the age of 18 years may purchase Goods. If you are under 18, please confer with an adult to make your purchase.
We are: De Joie PTY LTD (trading as Rattle and Bones)
Our address is: 90 Simons Street, Enmore, Sydney 2042, Australia.
ACN: 137 553 774
You are: a visitor to Our Website / our customer
The terms and conditions
In this agreement:
“Carrier” means any person or business contracted by us to carry Goods from or to you, whether all or part of the distance.
“Consumer” means any natural person who, in connection with this agreement, is acting for purposes which are outside his business.
“Our Website” means the entire computing hardware and software installation that is or supports Our Website.
“Goods” means any of the Goods we offer for sale on Our Website
“Content” means any material in any form published on Our Website by us or any third party with our consent.
“Material” means Content of any sort posted by you on Our Website
Our contract with you
These terms and conditions apply:
1: So far as the context allows, to you as a visitor to Our Website and
2: In any event to you as a buyer or prospective buyer of our Goods.
3: We shall accept your order by e-mail confirmation. That is when our contract is made. Our message will also confirm details of your purchase and tell you when we shall despatch your order.
4: We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.
5: If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:
6: Accept the alternatives we offer
7: Cancel all or part of your order
8: If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website, these terms still apply.
9: If we owe you money on account of your cancellation, we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 30 days from the date of cancellation of your order.
Your account with us
1: You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.
2: If you use the website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your computer.
3: You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.
4: We reserve the right to refuse you access to Our Website.
P R I C E & P A Y M E N T
1: We endeavour to keep our website and catalogue prices updated and accurate but it is possible that the price may have increased from that published. If that happens, we will not send your order until you have confirmed that you wish to order at the new price.
2: Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than AUS Dollars will be borne by you.
3: Any information given by us in relation to exchange rates are approximate only and may vary from time to time.
4: Shipping costs are: $17 AUD international or $12 AUD Australia.
5: A credit card fee of 1.5% for all credit cards is applicable however, payment via bank transfer is also available at no extra cost.
D E L I V E R Y
Deliveries will be made by Aus Post, to the address stipulated in your order.
Your order will be shipped 3 – 4 business days after the payment is received. We will attempt to ship your order at the earliest possible availability.
You must ensure that someone is present to accept delivery. Only one delivery attempt is included in the shipping fee and additional delivery attempt will be charged with $ 25.00 per attempt. In some cases, it might be better to nominate a work/business address for this reason.
All deliveries will be sent to the street address nominated at the time of placing your order or making a purchase. If you would like delivery to a PO Box or your nearest Post Shop please be sure to specify this clearly in person or via email to email@example.com at the time of placing your order/purchase. In this case goods will be delivered with tracked Post. If collecting from the Post Office please be sure to take your ID with you when picking up the item.
If we are unable to deliver your order after two calls by our carrier, we will notify you to try to arrange an alternative date for delivery, convenient to you. If we have failed to contact you after 10 days from the first time we attempted delivery, we will cancel your order and return money paid for the goods. We will retain any charge we made for delivery.
We may deliver the Goods in instalments if they are not all available at the same time for delivery.
Goods are sent with tracking number, which will be supplied when order has been shipped. Shipping is at your own risk to the address you have given to us at time of purchase.
Goods are sent by post or courier. We will send you a message by email to tell you when we have despatched your order.
- Foreign taxes, duties and import restrictions
- If you are not in Australia, we have no knowledge of, and no responsibility for, the laws in your country.
- You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.
R E F U N D S & R E T U R N S
Our most important task is to ensure your absolute satisfaction. We will always strive to reach that target. However, we acknowledge that mistakes are made occasionally. This paragraph covers that possibility. If you are not wholly satisfied with the Product, please tell us at the earliest opportunity:
- Exactly what is the fault
-The date, if relevant, when the fault became apparent
- When and how you discovered the fault
- How the fault affected your use of the Goods
- To return goods it is essential that you follow the instructions below. These provisions apply in the event that you return Goods to us because you say they are faulty.
You must tell us by email message firstname.lastname@example.org that you would like to return goods, specifying exactly what goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
The Goods must be returned to us as soon as any defect is discovered. In the case of returns that have been conducted as per the condition and within the terms of our T&Cs, Rattle and Bones will credit the invoice value:
• less the shipping charge as shown on original invoice, and
• less 10% of the item value – to cover handling fee and warranty documentation reversal & revision
The refund will take place within ten working days of the goods being received and checked for damage/completeness by Rattle and Bones.
In the case of item returns against exchange or store credit Rattle and Bones will provide in online store-credit for the invoice total less the applicable shipping charge as shown on original invoice
Goods must be returned:
- With both goods and all packaging as far as possible in their original condition;
- Securely wrapped;
- including our delivery slip
- Return is at your risk and cost.
De Joie Pty Ltd adheres to the Australian privacy legislation in the way it collects, uses, secures and discloses personal information. The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles.